Customer First Service Principle

We understand that our customers need pre-sale service, in-sale service and after-sale service. Customers may require training. If customers want to become an expert in the field of LED display, we will spare no effort to promote this matter to achieve the goal.

Warranty Claims and Procedures

  • Application: During the Warranty Period, Buyer must notify Ocolour in writing within seven (7) calendar days after discovering the quality-related issues in any Products. After receiving such Notice, Ocolour will reasonably determine whether the issues are covered by the Limited Warranty and provide warranty service.
  • Return of Products. When returning Products to Ocolour for repair, replacement or credit, Products shall be delivered in proper packaging, such as double-layer packaging materials, like foam or other foam-made protective containers. Buyer assumes all risk of loss or damage.
  • Unless otherwise agreed by Ocolour in writing, any expenses for shipping the returned Products or parts to Ocolour shall be borne by Buyer. Ocolour shall bear the expenses for shipping the repaired or replaced Products or parts to Buyer by ground transportation, and Buyer shall pay any upgraded or expedited transportation charges. Ocolour is not responsible for any fees, duties and taxes occurred when returning repaired products are imported to destination designated by Buyer.



Our technical support team is available to answer any questions or concerns that our customers may have about their LED displays. We offer ongoing technical support to ensure that our customers are able to get the most out of their displays and to address any issues that may arise.

  • Provide customers with free steel structure drawing design
  • Provide customers with free circuit wiring (strong current) services;
  • Provide customers with free remote software operation training services;
  • According to the needs of customers, remotely assist customers to install; this service is free;
  • According to the specific requirements of customers, dispatch qualified engineers to carry out on-site installation. Additional charges may apply for this service.



Maintenance principle: Respond in time and solve problems as soon as possible
Maintenance period: During the maintenance period of the led display, all maintenance fees are exempted; after the maintenance period, only material fees are charged
After-sales service: regular maintenance, return visit

Modes Of Service

  • Ocolour may provide replacement or repair through the following services;
  • Online Remote Technical Support. The remote technical service will be provided through instant messaging tools such as telephone, email, or other ways to help solve simple and common technical problems. This service is applicable for technical problems, including, but not limited to connection issues of signal cables and power cables, system software issues and parameter settings, and replacement issues of the module, power supply, system card, etc;
  • Return Material Authorization Service. For problems that cannot be solved by online technical support, Ocolour will confirm with Buyer whether to provide Return Material Authorization service;
  • Advance Replacement Service. Ocolour may send certain replacement parts to Buyer before the part with quality-related issues is returned to Ocolour;
  • On-site service. Buyer may submit service requirements through the Ocolour’s website, email, telephone and other service channels with serial number, applied service, site address, and contact information stated. Ocolour may, at its full and complete discretion, send an engineer to Buyer ’s location.  Expenses for labor may be charged by Ocolour when providing on-site service, and the prices are set forth in the Ocolour Service Price Book.

Please note that our warranty policy does not cover damages caused by misuse, mishandling, or improper installation. It also does not cover normal wear and tear or damages caused by environmental factors such as weather or natural disasters.

At Ocolour Technologies, we are committed to providing our customers with the best possible service and support. If you have any questions about our warranty policy or would like to learn more about our products and services, please do not hesitate to contact us.